Leaders' Log

In response to an article in Onya Magazine, I recommended dedicating as much research time and article space to solutions for each of the issues raised.

I don't think I've ever gotten off the phone to a telco in under 45 min; but I always take an extra 5 min to speak to a manager and give very specific feedback on how the customer experience can be improved. If nothing else comes from it at least then I feel as if I've contributed to the volume of feedback that will hopefully be an impetus for systemic changes to be made.